Shipping and returns
All products on cadomotus.com have the 100-Day Return & Refund guarantee. We are sure that our equipment will take you to another level, going faster and further than most will ever know. If for whatever reason, you’re not happy, let us know within 100 days. Once we send you an authorization to return the product, you can hand it back to a courier of your choice, or use our UPS pickup service to return it to us. We will send you a shipping label and refund you for your purchase. Return carriage is at your cost.
- An item you claim is not as described, but Cádomotus can prove that it is.
- Items are as described, but you decide not to want them anymore after the 100-day trial period has been expired.
- You claim the order has not been delivered, but Cádomotus can prove that it is.
- In the case of purchase of "custom" products, considering the characteristics of uniqueness and craftsmanship of the same.
Return policy for consumer purchases on www.cadomotus.com
You are entitled to return the purchased product, without stating a reason, within 100 days after the delivery date by UPS.
(*) Some restrictions apply.
- You must return the items delivered in their original condition and request an RMA.
- Await for approval of the RMA. You will be notified in the Dashboard of your account and per email.
- Include a printout of the RMA in the return package (you will find a download link in the email)
- You choose a preferred shipping method. Note: the costs for returning a package can vary greatly between services. Returning the products is at your own expense.
- Save the shipping receipt for the return.
Within 14 days after receipt of the returned goods, the purchase price including the shipping costs will be refunded (the shipping costs will only be reimbursed if the complete shipment is returned). The costs for returning are for the buyer with the exception of guarantees.
*1 Customized and personalized iD products (e.g. Ci 1 iD boots, Embroidered Airflow bag) are made just for you, they are not returnable
*2 Return new and unused items, and if possible, the packaging with proof of purchase for a full refund.
*3 If items are used and you are not happy with the quality you can contact us to resolve these problems. Just request an RMA as described below. You will then be able to request a full refund and return the item, or keep the item and agree on a partial refund.
Return policy for business accounts (purchases on b2b.cadomotus.com)
Resellers who intent to send items back should fill in the online RMA request first. RMA's are processed only when the RMA request form is correctly and completely filled in.
Insert a copy of the original sales receipt to the customer as proof of date of purchase from an authorized reseller. A list with authorized European resellers can be found here, Worldwide dealers are listed here. Cádo Motus reserves the right to determine between defective product and normal wear-and-tear.
Customers who would like to exchange an item for a different one, can simply place another order for the desired item and return the faulty item to us within 14 days. We should be notified about the exchange stating your name and the original order number. Just email [email protected]