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FAQ
Benefits
Athlete sponsorship requests

You’re working hard at reaching your goals. And you’re hoping we can help you do that? We are always looking for ambassadors for our brand. How can we help each other out?

To be able to judge your sponsor request, we ask you to send it to our marketing department. We will consider which requests we answer to and which we don’t each quarter. Incomplete requests won’t be considered.

What we would like to hear from you:

  • What is your goal in sports?
  • Which sport/ discipline are you focussing on?
  • What results have you achieved?
  • What races and tournaments will you participate in in the near future?
  • Who supports you currently?
  • How can we help support you towards your personal athletic goal?

Sponsorship to us means partnership, working together. We want to see something in return. Results, sure, but there is more.

We are looking for athletes that will contribute to making Cádo Motus more successful. How do you inspire your environment? How and where will you be our ambassador and how will you contribute to us meeting our sales goals? The succes of our potential agreement is set by how you carry our brand!

Think about:
  • Are you active on social media? How? (share your links with us)
  • In what environment (sport and area) are you well known and can you influence potential clients?
  • To who will you support our product and how will you contribute to our sales?
Maybe you’re not that kind of person. What about:
  • Are you easy going and good at starting conversation at promotional events?
  • Are you someone who enjoys and is willing to participate in photoshoots?
  • Are you a marketing talent and are you able to help us improve our online display?
  • Do you have a good feel for testing new products and giving feedback?


Thanks for thinking along with us. We look forward to reading your request!

Crash-replacement registration

Cádomotus offers Crash Replacement. Because we want to keep working towards a safer sport, but also realize that safety should be affordable and available to everyone. We offer 50% off on a new helmet if you’ve crashed using your Cádomotus helmet. Register online at cadomotus.com within 100 days after you purchased your helmet.

In order to be able to claim your Crash Replacement, send us an email including the following information:

  1. Your Given name and surname
  2. Type of helmet, color and size
  3. Purchase date of your helmet
  4. Cádomotus dealer or online shop where you made the purchase.

Always save your receipt of purchase. If there is dubiety about the provided information, Cádomotus is competent to request proof of purchase. 

Click here to send us an email with the subject: Crash Replacement

Size Charts & Fit
Your perfect Cádomotus-boot size

How do I find the right shoe size?

Go directly to size tables:

Maattabel Insole Resizers - Maattabel Rookie One & Two - Maattabel SR2 & NS2 - Maattabel Ci1, Mi2, Versatile-3, Agility-3 - Maattabel Ci1 iD boots - Maattabel voor Balance & Pressure schaatsen - Maattabel Triathlon Chronos & Worldcup T2

Tips in advance

  • You are measuring for a specific model so remember the model name of the product you want to purchase, in the size charts the heading refers to the model name.
  • Measure your feet in the afternoon
  • Think of the socks Think of socks, sports socks or tights that you wear most often with your inline skates or skate shoes. Add an extra 2mm to your measurement if you often wear thick socks in your skating or skating shoes.
  • We do not sell an extra wide shoe. If you need one, we recommend ordering one size larger. (We only sell 1 width size).
  • For inline skates it is best to leave a few millimeters of space.

Supplies

  1. Thin pen or ballpoint
  2. 1x A4 paper
  3. Ruler (note from 46 you will need a ruler larger than 30cm or a tape measure)

Measure your feet

  1. Place the A4 paper on the ground with the short side against the wall
  2. Put the first foot on the paper with your heel against the wall
  3. Put a book against the longest toe (usually your big toe)
  4. Now gently remove your foot without moving the book
  5. Now put a line along the book and put a letter R or L by the line
  6. Now repeat steps 2 to 5 with your other foot.
  7. Now measure the length of both stripes and choose the longest result
  8. Add 2mm to the result for thick socks if necessary
  9. Scroll further down for the right size chart and find the measurement in mm in the right column then you will find the size of the skates in the left column.

Extra wide feet

One size

All Cádomotus shoes are made on standard lasts, not wide. Standard means F for men and children, or D for women.

Size bigger

If you have wider feet we advise you to buy one size bigger. This always works out fine and does not cause any problems in length.

Width adjustment

If the shoes fit well but you would like them to be 2mm to 3mm wider you can adjust the shoes thermoplastically.

The width can be adjusted by molding the shoes, it is possible to increase one width size from F to G. Cádomotus shoes are heat moldable so they fit perfectly around your feet. The malleability is most effective in the ankle area. This area can be reshaped almost indefinitely wider, narrower or completely.

Deforming the heel is sufficient but more limited because the bottom of the carbon shell sole is extremely stiff, so this part will not deform. The heel can usually be made even 1-2 mm narrower or wider. The same goes for the forefoot, the medial or lateral side of the shoe (the contrefort), the width of the shoe can be increased to + 2-3 mm. Do this using our instructions for shaping with heat. You can find them here.

 

Sizing charts for the right shoe size

Maattabel Insole Resizers

Insole Resizers 
 EURO maatMillimeters
S32202
S33209
S34216
M35223
M36230
M37237
L38244
L39251
L40 258

Maattabel JR2, Rookie One & Two

JR2, Rookie One & Two
EURO maatMillimeters
32202
33209
34216
35223
36230
37237
38244
39251
40 258
41265
42272

Maattabel SR2, NS2

SR2, NS2
EURO maatMillimeters
37237
38244
39251
40258
41265
42272
43279
44286
45293
46300
47307

Maattabel Ci1, Mi2, Versatile-3, Agility-3

Ci1, Mi2, Versatile-3, Agility-3
EURO maatMillimeters
37235
38241
39248
40255
41261
42268
43275
44281
45288
46295
47301

Maattabel Ci1 iD boots

Ci1 iD boots
EURO maatMillimeters
37238
38244
39250
40256
41262
42268
43274
44280
45286
46292
47398

Maattabel voor Balance & Pressure schaatsen

Balance/Pressure schaatsen
CentimetersMillimetersEURO maat
22.522535,5
2323036
23,523537
2424038
24,525538,5
2525039
25,525540
2626041
26,526541,5
2727042
27,527543
2828044
28,528544,5
2929045
29,529546
3030047

 

Maattabel Triathlon schoenen

Triathlon schoenen
Millimeters EURO maat
23537
24138
24839
25540
26141
26842
27543
28144
28845
29546
30147

 

Heat molding instructions

How to mold skate boots?

Oven, maximum 80 degrees celsius, 15 minutes
Molding your boots in the oven has several advantages, such as the continuous and controlled overall heating of the boot. In case the boots requires to get molded at different parts, heel and ankle, the oven is your best choice.

There are also disadvantages of heating your skating boots in the oven. Be aware of the fact that also parts that you do not necessarily want to mold, are being heated. This causes the risk that you deform these parts without notice, for example the carbon sole section. In case you apply load on the sole, the carbon could bend or torque and mounting blocks may disalign. During cooling down after heatening, with the boots on your feet, always sit on a chair.

Another disadvantage is that the glue becomes weak and the upper of the boot could release or displace on the carbon shell. We strongly recommend not to tighten your laces too much and not to fix your buckle attachment to avoid damaging your index strap. Its preferred to use a vacuum machine to mold the boot around your feet. This should be done at one of the Cádomotus Pro-dealers, or at the Cádomotus booth at an event. The 2012 event list where Cádomotus will be represented is published soon.

Oven for heat molding

Pros

  • Continuous and even heating, inside and outside the whole boot
  • Controlled temperature
  • Glue and leather becomes soft

Cons

  • Uncareful handing may cause misalignment of the mount blocks or deformation of sections that you do not want to re-shape

Heat gun boot boot molding

Pros

  • Local heating on desirable spot only.
  • Other parts of the boot remain in perfect condition.

Cons

  • Risk of burning stitches or leather when keeping heat gun too close to the boot.

Heat gun
Heating with the heat gun has one main benefit: it only heats the area that you want to mold, but nothing else! This means you do not have to fear other parts of the boot to get deformed or damaged by coincidence. In general your boot remains in a better condition and will be more durable.

Therefore molding with the heatgun is preferred when you have small pressure points in your boot, like only on the inside or outside ankle, or at the navicular bone. You can use a ball-and-ring-stretcher to make adjustments in a specific area.

The counterside of heatening with the gun is that the molding temperature is less easy to control. If you keep the gun too close to the boot you can easily burn the stitches or the leather. We advise to move the gun slightly on and around the spot that you want to mold. As soon as the spot becomes soft, you may mold the shell with your hands (wearing gloves) or with a pair of shoe repair pliers.

In case you need to make an adjustment only in a specific area or on a spot, then the heat gun is your best choice for molding. When also the mid foot and/or toe area needs molding, or the whole counter section then we advise to use heating in the oven.

Please notice that every time you heat up the boot, the durability is affected.

Size chart for sports wear and speed suits

We offer sizing guides for our triathlon and speed skating sportswear to help you find the product that will look and perform best for you. On every product page we also let you know the size that our models are wearing as a reference.

Cadomotus Epic size chart

 

 

The right size of your ice blades based on your body length

 

 

Body height

(cm)

Foot length

(mm)

Blade length

(inch)

 

 

15%

 

1431

143-150

215-221

15

1476

1520

151-195

228-235

15.5

1565

1609

160-168

241-248

16

1653

1698

169-176

255-261

16.5

1742

1787

177-185

268-275

17

1831

1875

186-194

281-288

17.5

1920

1964

95-201

295-301

18

2009

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

 

Shipping & Delivery
Shipping costs

Shipping costs and taxes for deliveries inside EU
Shipping costs for consumer orders to be shipped to a destination inside the EU include 21% VAT and residential surcharge. Delivery times are usually in between 1 or 2 days for destinations NL, DE, BE, LX and may take 2-3 days for all other European destinations excluding extended area's. If products are available we ship within 1-2 working days.

1. Door to Door

 

Orders

Free delivery

Europe (UPS Standard)

0-3 kg

3-20 kg

20-30 kg

 

NL

€5.75

€5.75

€11.50

> €50

BE, DE, LU

€7.50

€7.50

€15.00

> €75

FR, DK, IT, CZ, PL, MC

€11.50

€13.00

€26.00

> €100

AT, ES, FI, GB, IE, PT, SE, BG, EE, GR, HU, LT, LV, RO, SI, SK, HR

€14.50

€14.50

€29.00

>€150

 

 

 

 

 

GB, AD, CH, GG, JE, LI, NO, SM

€32.00

€32.00

€38.00

> €250

World (UPS Express Saver)

0-3 kg

3-20 kg

20-30 kg

 Free delivery

North America

€40.00

€75.00

€135.00

> €400

Worldwide

€85.00

€125.00

€240.00

> €500

CH, HK, TW

€95.00

€135.00

€250.00

-

*listed prices are indicative and estimated based on average weight/volume/fuel & residential surcharges

 

UPS business days in transit

Days in Transit for EU destinations, shipped with UPS Standard service to your door.

Shipping costs and taxes for deliveries outside EU
Consumer orders to be shipped outside the EU are not subject of VAT. Please be aware that customs in the country of destination may apply local taxes and import duties including orders that are shipped FREE of CHARGE. The costs are different in every country and will have to be paid to the local UPS agent. Local taxes and import duties are calculated over the commercial value of the imported goods. Delivery times are in between 3 to 7 working days and depend from country to country.

Customers will be supplied a UPS track and trace code by email.

Return & Refund Guarantee

Customers who intend to send items back should fill in and submit an RMA.
RMA's are processed only when the RMA request is correctly and completely filled and submitted.

Buying Protection

All products on cadomotus.com have the 100-Day Return & Refund guarantee. We are sure that our equipment will take you to another level, going faster and further than most will ever know. If for whatever reason, you’re not happy, let us know within 100 days. Once we send you an authorization to return the product, you can hand it back to a courier of your choice, or use our UPS pickup service to return it to us. We will send you a shipping label and refund you for your purchase. Return carriage is at your cost. 

The following situations are not included:
  • An item you claim is not as described, but Cádomotus can prove that it is.
  • Items are as described, but you decide not to want them anymore after the 100-day trial period has been expired.
  • You claim the order has not been delivered, but Cádomotus can prove that it is.
  • In the case of purchase of "custom" products, considering the characteristics of uniqueness and craftsmanship of the same. 

Return policy for consumer purchases on www.cadomotus.com

You are entitled to return the purchased product, without stating a reason, within 100 days after the delivery date by UPS.
(*) Some restrictions apply.

  1. You must return the items delivered in their original condition and request an RMA.
  2. Await for approval of the RMA. You will be notified in the Dashboard of your account and per email.
  3. Include a printout of the RMA in the return package (you will find a download link in the email)
  4. You choose a preferred shipping method. Note: the costs for returning a package can vary greatly between services. Returning the products is at your own expense.
  5. Save the shipping receipt for the return.

Within 14 days after receipt of the returned goods, the purchase price including the shipping costs will be refunded (the shipping costs will only be reimbursed if the complete shipment is returned). The costs for returning are for the buyer with the exception of guarantees.

*1 Customized and personalized iD products (e.g. Ci 1 iD boots, Embroidered Airflow bag) are made just for you, they are not returnable
*2 Return new and unused items, and if possible, the packaging with proof of purchase for a full refund.
*3 If items are used and you are not happy with the quality you can contact us to resolve these problems. Just request an RMA as described below. You will then be able to request a full refund and return the item, or keep the item and agree on a partial refund.

Return policy for business accounts (purchases on b2b.cadomotus.com)
Resellers who intent to send items back should fill in the online RMA request first. RMA's are processed only when the RMA request form is correctly and completely filled in.

Warranty

Insert a copy of the original sales receipt to the customer as proof of date of purchase from an authorized reseller. A list with authorized European resellers can be found here, Worldwide dealers are listed here. Cádo Motus reserves the right to determine between defective product and normal wear-and-tear.

Exchanges
Customers who would like to exchange an item for a different one, can simply place another order for the desired item and return the faulty item to us within 14 days. We should be notified about the exchange stating your name and the original order number. Just email [email protected]

Sales & distribution
Dealer Application

✓ Do you own a sports store or distribution company?
✓ Are you looking for a sports brand that offers great support & reliable service?
✓ Do you prefer pure quality products that stand out in smart innovation?

Apply now for a Cádomotus dealership!

Send us an email to request an opportunity to strengthen our dealer network. Please include the following information in your email:

  • Your business description: area of expertise, scope of your business. What other speed skating or cycling products and brands do you sell or represent?
  • How is your sales organized, you sell to shops, to coaches, direct to consumer, or different?
  • What products in specific you are interested in buying from us?
  • How large is the market for our products in your region or country (in terms of money or quantities)?
  • What marketing activities are you planning to organize in order to inform your customers about Cádomotus and our products?
  • The name of your company, address, tel no., mobile no.
Also notice that our company policy is that your first order should be a minimum of €2.500, this is to protect our Authorized dealers and distributors from consumers acting as a retailer in order to buy in bulk for their own family or friends. This first order must include products from different categories in the catalog, not just inline wheels for example. Cádomotus is a brand with a variety of gear like speed skates, bags, helmets, and racewear. We want our dealers and distributors to present us like that.
 
You can pay via bank wire transfer, credit card, PayPal, or many other options that we offer.
We offer shipping with UPS against good rates, but you can always choose to arrange pickup by your own forwarder.
 
We offer an industry-standard profit to our resellers with the option for extra discounts.
These discounts depend on several facts such as your forecasted sales or annual turnover and your business plan including marketing activities how to promote our products. Please inform us when you have any business plan or sales forecast so we can consider to reward you with higher discounts.
 
We look forward to your email containing all the necessary information.
 
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