Shipping and Return Policy
Indicative shipping costs for order less than $400 can be found here, orders > $400 are shipped FREE of CARGE.
Return policy for consumer purchases on www.cadomotus.com
You are entitled to return the purchased product, without stating a reason, within 14 business days after delivery date by UPS.
(*) Some restrictions apply.
You must return the items delivered in its original condition and must itself pay the costs of returning the items. Include the original packing slip for faster processing of your return. Refunding of the purchase will be handled within 30days after receiving the return package.
* Customized and personalized iD products (e.g. Mariani Dogma iD, Marchese iD boot) are made just for you, they are not returnable
Return policy for business accounts (purchases on b2b.cadomotus.com)
Resellers who intent to send items back should fill in the online RMA request first. RMA's are processed only when the RMA request form is correctly and completely filled in.
Insert a copy of the original sales receipt to the customer as a proof for date of purchase from an authorized reseller. A list with authorized European resellers can be found here, Worldwide dealers are listed here. Cádomotus reserves the right to determine between defective product and normal wear-and-tear.
Customers who would like to exchange an item for a different one, can simply place another order for the desired item and return the faulty item to us within 14 days. We should be notified about the exchange stating your name and the original order number. Just email to firstname.lastname@example.org
How to request an RMA
Step 1: Login to your account. You will enter your Dashboard and find the RMA option at the bottom of the menu on the left side. Click <RMA>.
Step 2: In the RMA menu you find a list of previous requested RMA's. In the upper right corner you find the option to request a new RMA. Click <Request new RMA>
Step 3: Select the order that contains the product that you want to return.
Step 4: Select the product that you want to return. Select the options whether the package was opened or not and if you like to exchange product or get refunded.
Step 5: Fill in the reason for your return or any other comment that helps us to validate your return shipment.
Step 6: Note your RMA number. We will contact you within 3 working days.