Customers who intent to send items back should download this document: Return Material Authorization (RMA) Form
RMA's are processed only when the RMA request form is correctly and completely filled with the information requested. Insert the form to the return shipment.
Return policy for consumer purchases on www.cadomotus.com
You are entitled to return the purchased product, without stating a reason, within 14 business days after delivery date by UPS.
*Some restrictions apply.
You must return the items delivered in its original condition and must itself pay the costs of returning the items. Include the original packing slip for faster processing of your return. Refunding of the purchase will be handled within 30days after receiving the return package.
* Because custom and personalized iD products (e.g. Mariani Dogma iD, Marchese iD boot) are made just for you, they are not returnable
Return policy for business accounts (purchases on b2b.cadomotus.com)
Resellers who intent to send items back should download the RMA form first. RMA's are processed only when the RMA request form is correctly and completely filled with the information requested.
Insert a copy of the original sales receipt to the customer as a proof for date of purchase from an authorized reseller. A list with authorized European resellers can be found here, Worldwide dealers are listed here. Cádomotus reserves the right to determine between defective product and normal wear-and-tear.
Customers who would like to exchange an item for a different one, can simply place another order for the desired item and return the faulty item to us within 14 days. We should be notified about the exchange stating your name and the original order number. Just email to firstname.lastname@example.org